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CRDN of Virginia's Customer Bill of Rights

We believe in quality and professionalism in all we do.  Each member of our team is fully committed to meeting your needs, firmly embracing our motto: Because Response Matters and Caring Counts.

Our commitment to you does not end with the delivery of your items and your signature on our Certificate of Satisfaction.  As a member of this community, we stand behind our service to ensure that all of your textile needs are met.

We hereby pledge to provide you with an ongoing excellent customer service experience. We promise to honor these rights:

Your Right to Courteous, Professional, Accessible and Dependable Service.

We take great pride in being available whenever you need us, with service by highly trained professionals who are compassionate about your loss and dedicated to serving you.  We are passionate about communication; we will take the time to thoroughly and clearly explain our processes to you and keep you informed about the status of your garments and textiles.

Please contact us at any time if you would like us to deliver any items before your final delivery, such as garments needed due to change of season or a special event.

If you would like to inspect any of your items, they can be viewed at our secure storage facility or we can bring them to you for examination.  Please call us to set up an appointment that is convenient for you.

Your Right to Timely and Professional Responses Without Time Limit.

We fully understand that you will need time to examine all of your textiles after we have delivered them back to you.  

If you have any questions about the restoration of your items, we will deal promptly and professionally with any service concerns you may have in the days ahead.

 
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